Shipping and Payment

Shipping Conditions

We deliver within Germany and to the following countries:

Belgium, France, Italy, Luxembourg, the Netherlands, Austria, Poland, Portugal, Sweden, Slovakia, Spain and the Czech Republic.

Shipping Costs (Including Applicable VAT)

Shipping costs depend on the destination country and the shipping method of the ordered items.

We distinguish between standard shipping and DPD direct shipping. Items shipped directly via DPD are dispatched from our partner nursery in the Netherlands.

Deliveries Within Germany

• Standard Shipping: €6.90
• DPD Direct Shipping: €12.99

International Deliveries

Additional Shipping Information

Items shipped directly via DPD are subject to the specific shipping costs listed in the table above.

DPD direct shipping is currently not available to Portugal, Sweden or Slovakia.

If an order contains both standard shipping items and DPD direct shipping items, the products may be delivered in separate shipments.

The applicable shipping costs for your order will be displayed in the shopping cart and before you complete your purchase.

Delivery Times

Unless otherwise stated in the respective product listing, delivery takes place within 1–3 working days within Germany and 3–7 working days for international deliveries, starting from the conclusion of the contract (or, in the case of agreed advance payment, from the date of your payment instruction).

Please note that deliveries are not made on Sundays or public holidays.

Items shipped directly via DPD are dispatched from our partner nursery in the Netherlands. The applicable delivery time is indicated on the respective product page.

If you order several items with different delivery times, your order may be shipped in separate packages.

When multiple items are shipped together, the delivery time is determined by the item with the longest stated delivery period.

Payment Methods

At Exotenherz, we offer a variety of secure and convenient payment methods for your order.

PayPal and PayPal Plus

Pay for your order quickly and securely using PayPal.

Depending on availability, additional payment options may be offered through PayPal, including credit or debit card payments.

The available payment options will be displayed during checkout.

Purchase on Invoice with Ratepay

With Ratepay, you can conveniently purchase your items and pay by invoice.

Payment processing is handled by Ratepay. Availability may depend on a credit check and other eligibility requirements.

You will receive the relevant payment details and payment deadline as part of the payment process.

Amazon Pay

Use the payment and delivery information stored in your Amazon account to complete your purchase quickly and conveniently.

Klarna

Klarna offers various payment options depending on availability.

The available payment methods and their respective terms and conditions will be displayed during checkout.

Google Pay

Google Pay allows you to pay quickly and conveniently using a payment method stored in your Google account.

Availability may depend on your device and the selected payment method.

Apple Pay

Apple Pay allows you to make secure and convenient payments using a compatible Apple device and a payment card stored in Apple Wallet.

Advance Payment by Bank Transfer

You can also pay for your order by traditional bank transfer.

After placing your order, you will receive the necessary payment information.

Your order will be dispatched once payment has been received, subject to the stated delivery times.

Secure Payment Processing

Your data is transmitted via an encrypted HTTPS connection during checkout.

The payment methods actually available for your order will be displayed during checkout. Certain payment options may be restricted depending on the delivery country, order value or other eligibility requirements.